Privacy Policy

Ottobock respects the privacy expectations of healthcare professionals, procurement teams, service partners, and visitors who use this website. This policy explains the typical categories of information collected through website forms and how that information is used for B2B communication.

Information we collect

We may collect your name, professional email address, phone number, organization, country, request type, and message content when you submit a form. We may also receive technical information such as browser type, referring page, and general usage analytics used to improve website reliability and content relevance.

How we use information

Submitted information is used to respond to product, service, training, innovation, or procurement requests. It may be routed to regional Ottobock teams, authorized representatives, or support specialists when that routing is necessary to answer your inquiry. We do not ask visitors to submit patient identifiers through website forms.

Healthcare and patient data

If a conversation later requires protected health information, clinical documentation, or device-specific user data, that information should be exchanged through approved secure channels and under the applicable privacy, business associate, data processing, or clinical research agreements. Public website forms are not the correct place for sensitive patient data.

Sharing and safeguards

Business contact information may be shared with Ottobock affiliates, authorized regional representatives, service teams, or technology providers that help operate the website and respond to inquiries. These parties are expected to use the information only for the relevant business purpose and to apply reasonable administrative, technical, and organizational safeguards. Where local law requires additional terms for personal data transfers, those terms should be addressed through the appropriate commercial or data processing documentation.

We keep inquiry information only as long as reasonably needed for the request, business records, compliance obligations, dispute management, or relationship management. Retention periods can vary by country, request type, and whether the inquiry becomes part of an active commercial or service relationship.

Your choices

You may request correction or deletion of your business contact information where applicable law allows. You may also ask to stop receiving marketing communications. Operational service messages related to active requests or agreements may still be sent when needed.