Reach the right clinical mobility team.

Tell us what your facility needs.

For the fastest response, include your care setting, device category, patient volume, service expectations, payer or procurement pathway, and whether the request involves a new program or an installed base. If you are exploring connected-care pilots, mention the clinical question and the stakeholders who must approve data use.

Ottobock can support early product scoping, quote preparation, training plans, service-tier comparison, privacy review, and sustainability documentation. The first response will usually clarify the facility type, urgency, and documentation needs before a specialist meeting is scheduled.

Clinical mobility requests often involve more than one decision maker. A prosthetist may need fitting workflow detail, a rehabilitation director may need training capacity, a procurement team may need service assumptions, and an IT reviewer may need connected-care documentation. Sharing those roles early helps Ottobock prepare a response that is useful at the first meeting instead of a generic catalog follow-up.

If your request is related to an active user support issue, use the priority hotline and include the device family, service region, and urgency level. Website forms are best for planned evaluations, program design, documentation requests, and pilot discussions.